Associate Consultant - India

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

27-Feb-2019

Job ID:

25071

Description and Requirements

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment

Position Overview - This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multi task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.


Key Accountabilities/Duties:

Provide operational support on

  • ITSM Remedy,
  • SmartIT/MyIT,
  • Smart reporting,
  • Service broker,
  • DWPA,
  • CMDB
  • Asset Management, as per agreed SLAs
  • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
  •  Follow the ITIL standard best processes.

Requirements:

  • Candidate must possess a Bachelor’s Degree.
  • 5-10 years’ IT experience
  • Pune or Bangalore Location
  • Should have worked in Applications Managed Services and Consulting Services environment
  • Experience on UNIX operating system and ITIL framework is an advantage.
  • Excellent in troubleshooting ITSM applications, integrations, customizations.
  • Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
  • Should be customer facing.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills (verbal and written).
  • Willing to work in US/rotational shifts, weekend and ready to be on-call to support priority issues
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.