BMC Remedy ITSM Consultant - India

Basic Information






IND Bangalore II

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Description and Requirements

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.    

Position Overview - This position will provide technical post-sales services for enterprise software solutions throughout for BMC’s worldwide customers. The Professional Services Consultant will provide consulting services and training. Engagements typically begin by analyzing the customer's application development, testing and/or support organizations and processes. This is followed by the creation and presentation of a customized architecture and deployment plan. The consultant will then install, integrate and customize the product and provide formal classroom training sessions followed by individual user mentoring, with the majority of work done at the customer's location. The Consultant must be able to multi task in a fast-paced environment since they will be working on multiple projects simultaneously. 

Key Accountabilities/Duties:
  • Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. 
  • Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications. 
  • Implement, customize, and configure BMC Remedy products.
  • Integrate BMC products to each other and third-party applications. 
  • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins. 
  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
  • Ability to transfer knowledge of the BMC approach to business service management. 

  • Experience 6+ years   with REMEDY/ITSM is mandate.
  • Candidate must possess a Bachelor’s Degree. 
  • The Consultant should be certified on multiple product families.
  • Should maintain ongoing product knowledge.
  • Must be familiar with other IT management technologies and have a working knowledge of IT  operations and management.
  • Ability to take direction and work independently in achieving stated objectives.
  • Experience in systems design and development experience in enterprise computing environments. 
  • Experience implementing enterprise computing solutions. 
  • Strong technical knowledge of at least one major operating systems environment.
  • Participate in development and management of new processes for new clients/products
  • Willing to work in shifts, weekend and on-call support will be required.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.