Senior Business Intelligence Analyst

Basic Information






USA Office At Home

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Description and Requirements

The Senior Business Intelligence Analyst is responsible for all reporting for BMC’s Technical Support organization.  This includes the design, creation and maintenance of numerous complex reports and dashboards that are used by the Technical Support Leadership to review KPIs and drive critical business decisions.  

The ideal candidate has a deep understanding of all aspects of data analytics, a proven history of creating and maintaining high value reports and dashboards as well as the ability to work with key stakeholders throughout the organization to deliver high quality, accurate deliverables in a timely manner.


  • Collaborate across Support teams and business leaders to understand complex business questions that data can answer to drive insights

  • Design, build and manage innovative dashboards, scorecards, and other analytical services in various reporting tools including Service Cloud, Tableau, and MicroStrategy

  • Develop analytical solutions that bring data to life using visualization to tell a story with data

  • Build efficient and accurate processes and standards that build trust with data and provide consistent metrics across the organization

  • Ensure end user success through strong customer service skills and understanding of the end user’s goals and objectives

  • Plan and execute user acceptance testing for database changes, ETL changes, UMDB changes and SQL changes

  • Develop SQL code and maintain SQL views for Technical Support related data

  • Assist in developing the vision and plan for proactive and predictive analytics tools and programs



  • Bachelor’s degree with emphasis on coursework of a quantitative nature (Information Systems, Computer Science, Data Science or related area)

  • Minimum of 8 years of work experience

  • Business analysis and requirements gathering abilities

  • Design thinking concepts or other visualization concepts that drive story-telling with data

  • Ability to design and build data sources and reports using a variety of modern analytics tools such as Service Cloud, Tableau, and MicroStrategy

  • Strong working knowledge of Alteryx or a data preparation, blending & analysis toolset

  • Experience in scripting with SQL, extracting large sets of data, and design of ETL flows

  • Excellent organizational and analytical skills

  • Ability to manage several projects at one time

  • Experience in predictive analytics, machine learning, and/or artificial intelligence desirable

  • Travel requirements are minimal

  • No direct management responsibilities


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.