Platform Systems Administrator

Basic Information






USA Houston

Date published:


Job ID:


Description and Requirements

Here at BMC we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local support it will be escalated to Level-3 (local) support. This role will sit with our Level-3 (local) support team based in Houston, Texas. *This is an office based role where it is important to collaborate and work with your colleagues in the Houston office.

  • You will be expected to support end-users across United States, Canada and South America.
  • You will need good written and verbal communication skills in English, additional languages are a bonus.
  • Naturally inquisitive, you will help our end-users resolve their issues in a timely manner.
  • A strong team player, we need someone that likes to share thoughts, ideas and better ways to work across multi-geo locations.
  • Confidently work with IT hardware comprising Laptops, Desktops, Mobile, Tablet and Apple MAC devices.
  • Experience of Windows 10, Macbook iOS, Office365, Active Directory, McAfee, Anti-virus, Bitlocker, Encryption, Network Printers, Skype for Business, Outlook, SharePoint, Teams
  • Understanding of unified communications platforms such as video conferencing, VOIP systems, Knowledge of Polycom would be a bonus.
  • You can handle stressful end-user situations effectively without losing professionalism.
  • Prior knowledge of Desktop, Macbook Imaging, or scripting is a bonus
  • A self-starter with a strong ability to manage competing priorities in a fast-paced and changing environment
  • 1-3 years’ experience working in IT or a customer facing role.
  • B.SC or B.E. or MCA
  • ITIL Foundation


    It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.