Senior Solution Engineer - Thailand

Basic Information

Country:

Thailand

State:

NA

City:

THA Bangkok II

Date published:

06-May-2019

Job ID:

25512

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.

Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.


The Senior Solution Engineer provides technical and IT process-related consultancy to accounts that requires technical and product knowledge that exceed the general level of the software consultant team. 

Primary Responsibilities for Role: 

  • Develop a significant balance of breadth and depth across the technical architecture, with at least one area of expertise (known by customers and peers as an acknowledged leader technically and from a business value standpoint). Possess expert knowledge of service management process and methodologies, experienced in implementing processes at customer sites. 
  • Analyze product capabilities and limitations in these areas of expertise vis-a-vis competition. 
  • Develop mechanisms for the transfer of knowledge of these areas of expertise. This might include writing reference documents, developing and delivering training, answering questions generated by the software consultants or customers, or assistance at customer sites where the product is being used or evaluated. 
  • Participate as an integral part of the sales cycles. This is done in conjunction with the sales team and may include presentations, architecture discussions, developing conceptual and logical architectures.
  • Ability to influence the product line's technical direction from a corporate standpoint. Should be involved in the technical planning and implementation of corporate changes in product line directions. 
  • Responsible for increasing the utilization and sales of BMC software across multiple accounts. 
  • Acts as a corporate technical resource across multiple BMC Software accounts providing guidance to BMC Customers, Sales, Software Consulting, and Professional Services. 
  • Conduct assessments gap analysis of client environment and design appropriate BMC solutions to enhance client IT operations. 
  • Provide service management support to BMC customers, sales, technical, R&D and marketing. 

Products and Services/Client Responsibilities: 

  • Responsible for assessing current state of client IT management and designing future state solutions to improve efficiency and effectiveness of IT. 
  • Quantify and communicate the value or ROI of BMC proposed solutions. 
  • Demonstrated understanding of today's technology and the ability to forecast which technologies would be needed in the future. 
  • Broad knowledge of BMC products and strategies and interfaces with development to contribute to technical directions. 
  • Accountable to technical and sales management for advising customers on BMC offerings and strategy in existing accounts. 
  • Responsible for identifying sales opportunities within accounts and bringing to the attention of management problem situations that will affect customer satisfaction and revenue. 
  • Acts as Customer's advocate. 
  • Participates in customer councils to increase customer satisfaction and understand customer and product issues and industry trends. 

Interaction (Internal and External Communication): 

  • Develops and maintains relationships with key individuals within the customer account and becomes a trusted adviser to these individuals. 
  • Participates in marketing events, including Customer Briefings, Seminars, User Groups, Trade Shows and Conferences. 
  • Develops and delivers clear, concise, coordinated presentations and advice to customers on complex environments based on input from customers, Sales, Software Consulting, Professional Services, R&D, Marketing and own personal experiences to customers on BMC products and strategy.


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It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.