Salesforce Business Systems Analyst

Basic Information






USA Houston

Date published:


Job ID:


Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.

Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Business Enablement Group manages the relationship between IT and the business.  BEG routinely elicits requirements, architect solutions, then builds business cases for new business functionality.  They gather requirements and run User Acceptance Testing with the business for approved projects.


Primary Roles and Responsibilities: 


The Business System Analyst’s (BSA) role handles a wide array of responsibilities at any given time in support of delivering an outstanding customer experience between the Sales, Channel and IT teams. 

  • Host meetings with key business stakeholders to gather and analyse requirements 

  • Create detailed plans for execution and implementation of new process and/or software

  • Develops wireframes, flowcharts, swim-lanes to detail and explain business workflows

  • Partner with project managers, development and other business analyst to solve business problems based on the requirements gathered

  • Monitor project progress by tracking tasks, reporting defects and communicating progress to key business stakeholders and IT leadership

  • Host Business demos and facilitate sign off on all project related 

  • Contributes to the team effort by accomplishing tasks as needed and in a timely manner 


    Experience/ Qualifications:


    Must be detailed oriented with a strong work ethic. A strategic and analytical thinker with strong communication skills, the ability to self-manage, multitask, prioritize, and work across teams is critical.



  • Bachelor’s Degree preferred

  • SFDC Admin certification or demonstrable experience with SFDC

  • A minimum of five years working on professional project teams 

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, flowcharting tools)

  • Proficient in Rally or other agile management tool

  • Strong organizational skills

    Travel requirements less than 10%. No direct management responsibilities.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.