Staff Information Developer - India

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

09-May-2019

Job ID:

25435

Description and Requirements

BMC Software – The Multi Cloud Management Company

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Staff Information Developer

The Staff Information Developer is a writing member of the IDD team with a strong background in developing technical documentation for enterprise software products and solutions. In this position, the Staff Information Developer is an active participant within IDD and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education.
The Staff Information Developer might be asked to assist less senior team members with technological and procedural tasks.

Primary Roles and Responsibilities:

  • Contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
  • Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Work with Engineering and QA to refine application programming interface (API) documentation. Peer edit documentation.
  • Create and work to documentation plans. Work to project plans.
  • Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
  • Deliver documentation on time and with the highest quality possible.
  • Create documentation in appropriate delivery formats, such as wiki topics and PDF.
  • Review and contribute to feature and use case design documents.
  • Become a subject matter expert for the product being documented.
  • Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.
  • Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
  • Help other information developers as required to meet deadlines.
  • Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.
  • Report accurate and timely status for all assignments. Escalate issues to management.
  • Contribute to IDD initiatives and projects.
  • Learn, follow, and contribute to department and project standards, processes, and procedures.

Experience/ Qualifications:
  • Graduate degree
  • Excellent technical writing skills and a minimum 6 years of relevant experience
  • Good grasp of technical communication tools
  • Ability to understand complex software
  • Ability to translate complex information into simple and usable deliverables

Good to have:
  • Degree in engineering or computer science
  • Good working knowledge of Confluence Wiki 

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.