Staff Project Mgr - India

Basic Information






IND Pune - Business Bay

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Description and Requirements

SaaS Operations Staff Project Manager/Operations Liaison Job Description

Position Description

BMC SaaS Operations is seeking an experienced Project Manager/Operations Liaison with strong background in SaaS / Agile / DevOps to join the Program Management Team.  This position will allow us to work closely with Engineering and the Product Owners to ensure that the new services are understood, properly managed and ready for operational support.  Thorough understanding of the requirements, dependencies, impact and involvement from the beginning of each release planning phase, are key factors in this role. 

This position will work very closely with:

         BMC Engineering / Product Management teams

         SaaS Operations Support teams including DevOps, Remedy, ITSM, Database, Networking, Security, and Wintel

         BMC SaaS Operations customers

         Operations personnel located globally


         Responsible for understanding and being able to articulate the end-to-end CI/CD solution for service intake delivery of products into SaaS Operations.

         Point of contact to work with Engineering and Product Management teams to understand and to represent back to our SaaS Operations teams the release delivery of the products for CI/CD alignment. 

         Work with cross-functional teams to ensure coverage of all aspects of SaaS intake deliverables.

         Create, manage and track projects, including, but not limited to:

Ø  Project schedules

Ø  Detailed project plans

Ø  Project scope statements

Ø  Resource plans

Ø  Risk and issues logs

Ø  Status reports

         Manage, at the proper granularity, the portfolio of steady state work and project work

         Representing Jira user stories to Product Management for prioritization

         Acts as a point of contact for operational inquiries and escalations and assists in resolving inquires. 

         Support members of the SaaS Operations team as need to ensure consistent and efficient execution of the operational policies and procedures.

         Collaborate with multiple teams and run projects spreading across various teams and business units

         Communicate as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors

         Manage project details and requirements, look for efficiencies to meet aggressive timelines, and people-focused to drive results

         Identify and manage risks / escalations as needed and on a timely basis


         Bachelor’s degree or equivalent experience in an Information Technology, Computer Science, Business Systems (preferred) or any other related discipline

  • Core Experience & Expertise:

         3 – 5 years of experience and expertise in Project Management

         Understanding of DevOps, CI/CD processes, and Cloud technologies

         Working experience with Jira

         Experience in managing projects for Public clouds (Azure/ AWS/ IBM) and understanding of Cloud service offerings

         Experience managing multiple dependencies in project delivery

         Demonstrated experience in leading cross-functional project teams

         Working with external Customers on projects

         Ability to adjust and set priorities to meet aggressive deadlines

         Problem / conflict solving abilities and collaborating / influencing people across organizations and levels

Ideal Candidate will have below qualifications and previous experience working across SaaS / Software delivery stacks as part of their Project / Program experience

         Experience in DevOps, Software Development, QA and GA Release Management processes and Software Upgrades

         Experience in Agile / Kanban methodologies

         ITIL foundation certified (or equivalent)

         Knowledge of Enterprise Monitoring, Incident, Change and Problem management processes

Soft Skills / Experience

         Excellent teamwork and leadership skills

         Experience working with global remote teams and matrix organizations

         Experience and ability to manage to critical deadlines and working under time constraints

         Experience working in a customer facing role and / or 24*7 Operations

         Executive presence with strong verbal and written communication skills.

         Ability to work with little supervision on complex issues where analysis of situations or data requires an in-depth evaluation of various factors and ensuring that work is delivered on time and meets quality goals

This position is part of a 24X7 operational support business unit and may include occasional weekend and / or after hours work as needed.

BMC is an Equal Opportunity Affirmative Action Employer

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.